Effect and satisfaction of outpatient services by precision valuation reservation registration

Table 1 Patients’ consultation wait time before and after precision valuation reservation registration

Time	Number of appointments	Consultation wait time (min)
2017-01	7025	19.43
2017-02	9361	16.65
2017-03	10713	18.18
2017-04	10095	16.55
2017-05	11248	17.01
2017-06	10393	17.59
2017-07	10471	19.40
2017-08	12385	18.23
2017-09	10289	16.84
2017-10	10386	17.57
2017-11	10405	17.96
2017-12	11385	20.61
2018-01	12695	21.71
2018-02	10108	18.72
2018-03	14299	18.87
2018-04	12538	18.88
2018-05	14062	18.86
2018-06	13194	18.99
2018-07	13436	18.89
2018-08	14600	14.31
2018-09	11078	14.12
2018-10	13634	15.69
2018-11	13110	16.74
2018-12	13508	15.07
2019-01	14213	13.03
2019-02	11075	10.16
2019-03	15211	7.27
2019-04	14502	6.47
2019-05	15226	5.82
2019-06	13783	5.69
2019-07	15864	4.84
2019-08	15485	5.76
2019-09	14240	6.50
2019-10	14946	9.12
2019-11	14338	9.32
2019-12	15285	9.90
2020-01	11144	9.56
2020-02	2815	12.75

Table 2 Comparison of the mean wait time before and after precision valuation reservation registration

Time	Total appointments	Average wait time (min)	t value	P value
2017-01 to 2018-07	214488	18.47	8.90	< 0.001
2018-08 to 2020-02	254057	10.11

Table 3 Patient satisfaction before and after precision valuation reservation registration

Time	Very satisfied1	Satisfied1	General1	Dissatisfied1	Very dissatisfied1	Satisfaction score
2017-01	130	127	21	5	2	90.18
2017-02	178	72	16	2	2	92.59
2017-03	160	140	25	5	0	90.91
2017-04	137	114	14	5	0	92.96
2017-05	187	83	26	4	0	90.00
2017-06	155	146	24	4	1	91.21
2017-07	151	160	29	2	3	89.21
2017-08	270	56	17	2	0	94.49
2017-09	205	90	12	8	0	93.65
2017-10	178	62	11	4	0	94.12
2017-11	157	144	22	6	1	91.21
2017-12	112	167	28	5	3	88.57
2018-01	127	162	36	3	2	87.58
2018-02	133	74	13	4	1	92.00
2018-03	162	122	26	5	0	90.16
2018-04	149	107	23	4	2	89.82
2018-05	159	143	22	3	3	91.52
2018-06	176	103	19	1	1	93.00
2018-07	172	132	22	2	2	92.12
2018-08	223	101	20	1	0	93.91
2018-09	200	70	12	3	0	94.74
2018-10	295	62	10	3	0	95.19
2018-11	207	102	17	2	2	93.64
2018-12	244	58	11	2	0	95.87
2019-01	241	75	12	1	1	95.76
2019-02	184	34	5	1	1	96.89
2019-03	262	31	6	1	0	97.67
2019-04	282	27	5	1	0	98.10
2019-05	281	15	3	0	1	98.67
2019-06	250	29	4	2	0	97.89
2019-07	289	48	7	1	0	97.68
2019-08	242	80	6	2	0	97.58
2019-09	231	60	9	0	0	97.00
2019-10	178	77	14	1	0	94.44
2019-11	230	72	12	1	0	95.87
2019-12	257	62	10	0	1	96.67
2020-01	201	34	5	0	0	97.92
2020-02	206	74	18	1	0	93.67

¹The “Very satisfied”, “Satisfied”, “General”, “Dissatisfied”, “Very dissatisfied” columns in the table are the number of patients.

Table 4 Comparison of the mean satisfaction score before and after precision valuation reservation registration

Time	Copies	Mean satisfaction score	t value	P value
2017-01 to 2018-07	5775	91.31	-8.62	< 0.001
2018-08 to 2020-02	5730	96.26

Table 5 Satisfaction of medical staff before and after precision valuation reservation registration

Time	Very satisfied1	Satisfied1	General1	Dissatisfied1	Very dissatisfied1	Satisfaction score
2017-01	60	55	14	1	0	88.46
2017-02	74	43	10	1	0	91.41
2017-03	68	49	13	0	0	90.00
2017-04	77	42	10	0	0	92.25
2017-05	64	53	12	0	0	90.70
2017-06	69	49	10	1	0	91.47
2017-07	71	43	10	1	2	89.76
2017-08	69	45	12	0	0	90.48
2017-09	77	39	10	1	0	91.34
2017-10	68	47	12	0	0	90.55
2017-11	71	45	11	0	0	91.34
2017-12	55	58	14	0	1	88.28
2018-01	53	59	15	1	0	87.50
2018-02	67	47	12	0	0	90.48
2018-03	76	42	10	1	0	91.47
2018-04	79	40	9	1	0	92.25
2018-05	73	44	11	1	0	90.70
2018-06	63	53	12	0	0	90.63
2018-07	64	52	11	1	0	90.63
2018-08	84	35	9	0	0	92.97
2018-09	87	32	8	0	0	93.70
2018-10	87	32	8	0	0	93.70
2018-11	77	40	10	0	0	92.13
2018-12	102	27	7	0	0	94.85
2019-01	108	22	5	0	1	95.59
2019-02	119	12	3	1	0	97.04
2019-03	125	9	2	0	0	98.53
2019-04	120	14	3	0	0	97.81
2019-05	125	9	3	0	0	97.81
2019-06	124	11	3	0	0	97.83
2019-07	128	8	2	0	0	98.55
2019-08	124	10	3	0	0	97.81
2019-09	118	14	3	1	0	97.06
2019-10	110	20	6	0	0	95.59
2019-11	113	19	5	0	0	96.35
2019-12	115	24	5	1	0	95.86
2020-01	122	17	5	0	0	96.53
2020-02	112	25	6	1	0	95.14

¹The “Very satisfied”, “Satisfied”, “General”, “Dissatisfied”, “Very dissatisfied” columns in the table are the number of patients.

Table 6 Comparison of the mean satisfaction score of medical staff before and after precision valuation reservation registration

Time	Number of medical staff	Mean satisfaction score	t value	P value
2017-01 to 2018-07	2434	90.51	-10.50	< 0.001
2018-08 to 2020-02	2581	96.04