Observational Study
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World J Psychiatry. Feb 19, 2022; 12(2): 323-337
Published online Feb 19, 2022. doi: 10.5498/wjp.v12.i2.323
Importance of communication in medical practice and medical education: An emphasis on empathy and attitudes and their possible influences
Dagmar Steinmair, Katharina Zervos, Guoruey Wong, Henriette Löffler-Stastka
Dagmar Steinmair, Henriette Löffler-Stastka, Department of Psychoanalysis and Psychotherapy, Medical University of Vienna, Vienna 1090, Austria
Dagmar Steinmair, Karl Landsteiner University of Health Sciences, Krems 3500, Austria
Dagmar Steinmair, Department of Ophtalmology, University Hospital St. Pölten, St. Pölten 3100, Austria
Katharina Zervos, Department of Internal Medicine I, KRH Klinikum Robert-Koch-Gehrden, Gehrden 30989, Germany
Guoruey Wong, Faculty of Medicine, University of Montréal, Montréal 2900, Québec, Canada
Author contributions: Steinmair D and Zervos K wrote the original draft of the manuscript; Steinmair D, Wong G, and Löffler-Stastka H edited and revised the manuscript; Zervos K contributed to the investigation; Löffler-Stastka H contributed to the supervision of the study and to the conceptualization of the study; Steinmair D and Löffler-Stastka H reviewed the literature; Steinmair D contributed to the visualization of the study.
Institutional review board statement: This study was reviewed and approved by the Ethics Committee of the Medical University of Vienna (EK-Nr. 1381/2015).
Informed consent statement: Participants were required to give informed consent to the study. No patients were enrolled in the study. Furthermore, the analysis used anonymous data that were obtained after each participant had agreed to the assessment by written consent.
Conflict-of-interest statement: We have no conflict of interest and no financial relationships to disclose.
Data sharing statement: Data is available on request.
STROBE statement: The authors have read the STROBE Statement-checklist of items, and the manuscript was prepared and revised according to the STROBE Statement-checklist of items.
Open-Access: This article is an open-access article that was selected by an in-house editor and fully peer-reviewed by external reviewers. It is distributed in accordance with the Creative Commons Attribution NonCommercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: https://creativecommons.org/Licenses/by-nc/4.0/
Corresponding author: Henriette Löffler-Stastka, MD, Dean, Director, Professor, Department of Psychoanalysis and Psychotherapy, Medical University of Vienna, Währinger Gürtel 18-20, Vienna 1090, Austria. henriette.loeffler-stastka@meduniwien.ac.at
Received: April 23, 2021
Peer-review started: April 23, 2021
First decision: June 17, 2021
Revised: June 30, 2021
Accepted: December 25, 2021
Article in press: December 25, 2021
Published online: February 19, 2022
Abstract
BACKGROUND

Healthcare professionals need to be prepared to promote healthy lifestyles and care for patients. By focusing on what students should be able to perform one day as clinicians, we can bridge the gap between mere theoretical knowledge and its practical application. Gender aspects in clinical medicine also have to be considered when speaking of personalized medicine and learning curricula.

AIM

To determine sets of intellectual, personal, social, and emotional abilities that comprise core qualifications in medicine for performing well in anamnesis-taking, in order to identify training needs.

METHODS

An analysis of training clinicians’ conceptions with respect to optimal medical history taking was performed. The chosen study design also aimed to assess gender effects. Structured interviews with supervising clinicians were carried out in a descriptive study at the Medical University of Vienna. Results were analyzed by conducting a qualitative computer-assisted content analysis of the interviews. Inductive category formation was applied. The main questions posed to the supervisors dealt with (1) Observed competencies of students in medical history taking; and (2) The supervisor’s own conceptions of "ideal medical history taking".

RESULTS

A total of 33 training clinicians (n = 33), engaged in supervising medical students according to the MedUni Vienna’s curriculum standards, agreed to be enrolled in the study and met inclusion criteria. The qualitative content analysis revealed the following themes relevant to taking an anamnesis: (1) Knowledge; (2) Soft skills (relationship-building abilities, trust, and attitude); (3) Methodical skills (structuring, precision, and completeness of information gathering); and (4) Environmental/contextual factors (language barrier, time pressure, interruptions). Overall, health care professionals consider empathy and attitude as critical features concerning the quality of medical history taking. When looking at physicians’ theoretical conceptions, more general practitioners and psychiatrists mentioned attitude and empathy in the context of "ideal medical history taking", with a higher percentage of females. With respect to observations of students’ history taking, a positive impact from attitude and empathy was mainly described by male health care professionals, whereas no predominance of specialty was found. Representatives of general medicine and internal medicine, when observing medical students, more often emphasized a negative impact on history taking when students lacked attitude or showed non-empathetic behavior; no gender-specific difference was detected for this finding.

CONCLUSION

The analysis reveals that for clinicians engaged in medical student education, only a combination of skills, including adequate knowledge and methodical implementations, is supposed to guarantee acceptable performance. This study’s findings support the importance of concepts like relationship building, attitude, and empathy. However, there may be contextual factors in play as well, and transference of theoretical concepts into the clinical setting might prove challenging.

Keywords: Medical history taking, Attitude, Empathy, Training, Physicians’ view

Core Tip: The findings in this study underline the importance of paying attention to core competencies in medicine and medical students’ socialization and training. Enriching self-assessments with observer-based reflections, as carried out in this investigation, seems to be a valid approach to identify training needs. Tolerance of ambiguity and openness to self-reflection, as demonstrated by the participants in our study, might be relevant in this context. Empathic relationships shape embodied empathy, result in embodied skills, and shift an individual’s perception.