Relational coordination and healthcare management in lung cancer

Table 1 High-Performance Work Systems Practices-Health Care Organization

HPWS Practices	Level
	PC	SC	Inter-level
Selection for Cross-Functional Teamwork	Health Plans	Clinical Pathway Commission Hospital Commissions	Non-existent
Cross-Functional Conflict Resolution	Managing Director at Primary Care Center	Hospital Board of Managers	Deputy Medical Care Continuity (Since October 2010)
Cross-Functional Performance Measurement	Primary Care Center	Clinical Units	Non-existent
Cross-Functional Rewards	Professional Categories at Primary Care Center (Pre-established at 100% Objective Compliance)	Professional Categories at Clinical Units (Pre-established at 100% Objective Compliance)	Non-existent
Cross-Functional Meetings	Primary Care Center	Hospital Board of Managers, Hospital Technical Commissions, Medical Services Commissions	Health Area Managing Board
Cross-Functional Boundary Spanners	Managing Director at Primary Care Center	Hospital General Manager	Deputy Medical Care Continuity (Since October 2010)

Source: Authors’ own elaboration. HPWS: High-Performance Work Systems; PC: Primary Care; SC: Specialized Care.

Table 2 High-Performance Work Systems Practices-Lung Cancer Diagnosis and Treatment

HPWS Practices	Level
	PC	SC	Inter-level
Selection for Cross-Functional Teamwork	Non-existent	Clinical Pathway Commission	Only at Palliative Care Level
Cross-Functional Conflict Resolution	Non-existent	Clinical Pathway Commission/Chief Medical Officer	Non-existent
Cross-Functional Performance Measurement	Non-existent	Clinical Pathway Commission (No. of patients included in the clinical pathway)	Non-existent
Cross-Functional Rewards	Non-existent	Non-existent	Non-existent
Cross-Functional Meetings	Non-existent	Clinical Pathway Commission	Non-existent
Cross-Functional Boundary Spanners	Non-existent	Clinical Pathway Commission	Non-existent

Source: Authors’ own elaboration. HPWS: High-Performance Work Systems; PC: Primary Care; SC: Specialized Care.