Adoption of network and plan-do-check-action in the international classification of disease 10 coding

Table 1 Content of the coder satisfaction questionnaire

Items	Specific questions
Productivity	How productive are you when using the medical record management model?
	Are you satisfied with the improved work efficiency of the medical record management model?
Accuracy	Are you satisfied with the coding accuracy of the medical record management model?
	Are you satisfied with the accuracy of coding improved by the medical record management model?
Workload	Are you satisfied with the relief of your workload by the medical record management model?
Summary	Overall, are you satisfied with the results of your medical record coding?

The options for each of the above questions are: Very dissatisfied; dissatisfied; neutral; satisfied; and very satisfied.

Table 2 Statistical results of coder and patient satisfaction survey

Items	Coders		Patients
	Controls (n = 232)	Observation group (n = 536)	Controls (n = 233)	Observation group (n = 536)
Very dissatisfied	21	14	26	12
Unsatisfied	79	72	80	65
Neutrality	8	20	6	4
Satisfied	101	235	81	254
Very satisfied	23	195	39	201
Satisfaction (%)	53.45	80.22a	51.72	84.89a

^aP < 0.05 compared with controls.