Emotional differences based on comments on doctor-patient disputes with varying levels of severity

Table 4 Example of partial results of Python extracting the number of emotion words corresponding to the matrix data

Serial number	Comments	Length	Positive	Negative	Anger	Disgust	Fear	Sadness	Surprise	Good	Happy
1	It ends 80% of the time with an apology, the nurse showing under-standing, and ending up at home for the rest of the year	14	1	0	0	0	0	0	0	1	0
2	If they can’t be punished severely; similar things will keep happening	10	0	0	0	0	0	0	0	0	0
3	Looking at the injuries, it feels like they may not be able to return home next New Year’s Eve, either	10	0	1	0	1	0	0	0	0	0
4	Why? I wouldn’t accept an apology if I were you	10	1	0	0	0	0	0	0	1	0