Healthcare staff as promoters of parental presence at anesthetic induction: Net Promoter Score survey

Table 1 Demographic data of each group

	Pediatric surgeons	Pediatric anesthesiologists	Nursing	Other medical staff	P value
Age, yr	40.8 ± 11.5	43 ± 8.5	41.7 ± 9.8	44.2 ± 11.7	0.56
Age subgroups, yr
< 50	70	83	79	73	0.77
> 50	30	17	21	27
Gender
Male	46	44	7	38	0.006
Female	54	56	93	62

Data are means ± SD or percentages.

Table 2 Percentages of promoters, retractors, and passive responses in each group for each question and the Net Promoter Score (promoters − retractors) for each question

Survey question	Promotors	Retractors	Passive	NPS (promotors − retractors)
Positive for PPIA
PPIA improves the child’s surgical experience	83.5	13.4	3.1	70.1
PPIA improves the parent’s surgical experience	81.4	6.2	12.4	75.2
PPIA improves the relationship of the patient and his/her environment with health professionals at all levels	81.4	4.2	14.4	77.2
PPIA increases parental satisfaction	82.5	3	14.4	79.5
PPIA increases patient safety	71.1	11.3	17.5	59.8
PPIA decreases the use of presurgical medication	47.4	19.6	33	27.8
Negative for PPIA
PPIA decreases surgical efficiency	5.1	71.1	23.7	-66
PPIA should be exclusive por patients in ambulatory surgery	12.4	71.1	6.2	-58.7
PPIA increases parental anxiety	23.7	54.6	21.6	-30.9
PPIA increases child’s anxiety	3.1	86.6	10.3	-83.5
PPIA increases the duration of anesthetic induction	16.5	54.6	28.8	-38.1
PPIA increases the number of infections	4.1	63.9	32	-59.8
PPIA increases the cost of health care	20.6	59.8	19.6	-39.2
PPIA increases fear of legal problems	24.7	52.6	23.7	-27.9

NPS: Net Promoter Score; PPIA: Parental presence at anesthetic induction.

Table 3 Percentage of promoters in each group for each question and comparative analysis by group

Survey question	Pediatric surgeons	Pediatric anesthesiologist	Nursing	Other medical staff	P value
Positive for PPIA
PPIA improves the child’s surgical experience	95	100	92	100	0.36
PPIA improves the parent’s surgical experience	83	100	92	100	0.07
PPIA improves the relationship of the patient and his/her environment with health professionals at all levels	86	100	96	100	0.11
PPIA increases parental satisfaction	85	100	100	96	0.07
PPIA increases patient safety	70	90	92	96	P < 0.05
PPIA decreases the use of presurgical medication	62	80	55	88	0.11
Negative for PPIA
PPIA decreases surgical efficiency	12	8	0	12	0.45
PPIA should be exclusive por patients in ambulatory surgery	13	23	8.3	22	0.52
PPIA increases parental anxiety	38	31	36	14	0.27
PPIA increases child’s anxiety	0	0	7	3	0.45
PPIA increases the duration of anesthetic induction	29	21	23	22	0.94
PPIA increases the number of infections	5	10	11	11	0.91
PPIA increases the cost of health care	19	25	36	19	0.50
PPIA increases fear of legal problems	37	21.4	37	32	0.77

PPIA: Parental presence at anesthetic induction.