Assessment of participant satisfaction with upper gastrointestinal endoscopy in South Korea

Table 1 Items and scoring methods

Questions	Poor	Fair	Good	Excellent
I received adequate information/explanations in preparation for the upper endoscopy	1	2	3	4
I received adequate information/explanations about the process and procedure of the upper endoscopy	1	2	3	4
I received adequate information/explanations about any pain or discomfort related to the upper endoscopy	1	2	3	4
I was satisfied with the respectfulness of the staff and the manner of doctors and nurses	1	2	3	4
I had adequate privacy during the procedure	1	2	3	4
I was satisfied with the pleasantness of the physical environment	1	2	3	4
I did not experience too much pain/discomfort during the procedure	1	2	3	4
	Strongly disagree Strongly agree
I am satisfied with my overall experience with gastric cancer screening	1 2 3 4 5 6 7 8 9 10

Table 2 Characteristics of study population (n = 4412)

Variable group	Frequency (%)
Gender
Male	40.1
Female	59.9
Age
≥ 40 yr, < 50 yr	49.9
≥ 50 yr, < 60 yr	33.6
≥ 60 yr	17.5
Education level
Elementary school or none	17.3
Middle school	19.7
High school	44.3
University or above	18.7
Sedation
Yes	48.0
No	52.0

Table 3 Comparison of satisfaction scores between sedated and unsedated groups

	Total (n = 4412)			Sedated group(n = 2116)			Unsedated group (n = 2296)
Question label	Mean(SD)	Median(25Q-75Q)	Poor and fair (%)	Mean(SD)	Median(25Q-75Q)	Poor and fair (%)	Mean(SD)	Median(25Q-75Q)	Poor and fair (%)
Adequacy of explanations in preparation for upper endoscopy (%)	3.3 (0.8)	3 (3-4)	12.3	3.4 (0.8)	4 (3-4)	11.4	3.3 (0.8)	3 (3-4)	13.2
Adequacy of explanations about process and procedure of upper endoscopy (%)	3.3 (0.8)	3 (3-4)	13.8	3.3 (0.8)	4 (3-4)	12.6	3.2 (0.8)	3 (3-4)	14.9
Adequacy of explanations about any pain or discomfort related to upper endoscopy (%)	3.0 (1.0)	3 (2-4)	27.5	3.0 (1.0)	3 (2-4)	28.7	3.0 (0.9)	3 (2-4)	26.3
Staff's manner (%)	3.3 (0.7)	3 (3-4)	11.2	3.4 (0.7)	3 (3-4)	10	3.3 (0.7)	3 (3-4)	12.2
Privacy protection (%)	3.4 (0.7)	3 (3-4)	8.8	3.4 (0.7)	4 (3-4)	7.9	3.3 (0.7)	3 (3-4)	9.6
Physical environment (%)	3.2 (0.7)	3 (3-4)	16.2	3.2 (0.7)	3 (3-4)	14	3.1 (0.7)	3 (3-4)	18.3
Level of pain experienced	3.0 (1.0)	3 (2-4)	30.3	3.7 (0.6)	4 (4-4)	5.2	2.4 (0.8)	2 (2-3)	53.5
during the procedure (%)
Overall satisfaction	7.8 (1.8)	8 (7-10)		8.0 (1.8)	8 (7-10)		7.6 (1.7)	8 (7-8)
Problem rate			17.2			12.8			21.1