Observed communication between oncologists and patients: A causal model of communication competence

Figure 2 Final causal model. The modified model that emerged after statistical analysis: a patient’s perception of provider active and facilitative behavior (i.e., input) generates an intermediate outcome of patient involvement and activity (i.e., throughput), which in turn increases overall patient satisfaction (i.e., output). Similarly, the model also demonstrates a direct (rather than mediated) relationship between a patient’s perception of a provider’s patient-centered behavior and a patient’s overall satisfaction.