Healthcare staff as promoters of parental presence at anesthetic induction: Net Promoter Score survey

Table 2 Percentages of promoters, retractors, and passive responses in each group for each question and the Net Promoter Score (promoters − retractors) for each question

Survey question	Promotors	Retractors	Passive	NPS (promotors − retractors)
Positive for PPIA
PPIA improves the child’s surgical experience	83.5	13.4	3.1	70.1
PPIA improves the parent’s surgical experience	81.4	6.2	12.4	75.2
PPIA improves the relationship of the patient and his/her environment with health professionals at all levels	81.4	4.2	14.4	77.2
PPIA increases parental satisfaction	82.5	3	14.4	79.5
PPIA increases patient safety	71.1	11.3	17.5	59.8
PPIA decreases the use of presurgical medication	47.4	19.6	33	27.8
Negative for PPIA
PPIA decreases surgical efficiency	5.1	71.1	23.7	-66
PPIA should be exclusive por patients in ambulatory surgery	12.4	71.1	6.2	-58.7
PPIA increases parental anxiety	23.7	54.6	21.6	-30.9
PPIA increases child’s anxiety	3.1	86.6	10.3	-83.5
PPIA increases the duration of anesthetic induction	16.5	54.6	28.8	-38.1
PPIA increases the number of infections	4.1	63.9	32	-59.8
PPIA increases the cost of health care	20.6	59.8	19.6	-39.2
PPIA increases fear of legal problems	24.7	52.6	23.7	-27.9

NPS: Net Promoter Score; PPIA: Parental presence at anesthetic induction.